The Adelphi Hotel Saves 78 Hours per Year With Craftable and M3

The historic Saratoga Springs property gives about two workweeks back to its AP team every year.

About The Adelphi Hotel

Located on historic Broadway in downtown Saratoga Springs, New York, The Adelphi Hotel is known for its elegant and luxurious atmosphere. It blends its rich history with a modern touch, creating a unique experience of heritage and sophistication.

The Problem

The Adelphi Hotel struggled to automate AP with Ottimate (formerly PlateIQ). Invoices took too much time to upload and sometimes never uploaded at all. Invoices that did upload were incorrect.

Automation was minimal because so much manual work was required to reconcile the books and reattach images that PlateIQ could not transmit to M3, The Adelphi’s accounting software.

The Solution

The Adelphi moved from Ottimate to Craftable for AP automation to get faster, accurate, and complete invoice processing that seamlessly integrates with M3.

The Impact

78 Hours Saved Annually

By switching to Craftable and using a seamless integration with M3, The Adelphi’s AP team gets significant time back.

Every invoice is complete, correct, and automatically GL coded. The AP team no longer has to waste time verifying work or manually correcting and uploading invoices. Plus, department heads get visibility into historical F&B costs—a feature unavailable on Ottimate.

“All of my F&B invoices show up in Craftable. I can upload and approve invoices all at once, or filter for only what I want to see in that moment.”

—Danielle Lefebvre
AP Manager, The Adelphi Hotel