Silicon Valley tech meets hospitality

We are passionate about two things: hospitality and tech. At Craftable we create best-in-class technology for world-renowned bars and restaurants.

We are looking for techie food lovers who are ready to work hard and take their career to the next level. Our culture is fun and challenging; you’ll be encouraged to think creatively, problem solve, and take initiative.

If you think you could be the peanut butter to our jelly, check out the jobs listed below and apply now!

Our Offices

San Francisco

Dallas

New York

Current Openings

Engineering

**PLEASE INCLUDE: A link to your Portfolio // website // or another way to view your previous work**

We are looking for an experienced UI/UX Designer to join our Dallas Team! This is an opportunity for a self-motivated and hard-working professional to grow in a fast-paced environment. Our goal is to create a standard of excellence for how hospitality operators run their programs and we are actively looking for like-minded people who share our passion and love for restaurant tech. This is a UI/UX position with a focus on creating iPhone/Android Design and Web App Design.

Responsibilities

  • Facilitate effective design collaboration between the design and engineering teams
  • Ensure the creation and implementation of customized experiences for users
  • Maintain a competitive edge against competitor products and industry trends
  • Understand product specifications and user psychology
  • Prototyping
  • Produce usability tests and utilize user journey analysis

Requirements

  • 3-5 years of experience preferred working for both Web and Mobile platforms
  • Ability to work both independently and in a team environment
  • Strong organizational skills and attention to detail
  • Knowledge of Sketch
  • Comfortable in a rapid prototyping software environment (Balsamic, Adobe, UX pin, etc.)
  • SaaS / Enterprise app design a plus

What We Offer

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive Salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

**PLEASE INCLUDE: A link to your Portfolio // website // or another way to view your previous work**

Craftable is looking to hire a Senior WordPress Engineer to join our team!!

Responsibilities

  • Designing and implementing new features and functionality
  • Guiding/molding the website’s architecture
  • Ensuring high-performance and availability, and managing all technical aspects
  • Help formulate effective, responsive designs and integrating them into our customized theme using global components when needed

Requirements

  • High school diploma or equivalent – preferred
  • 1+ year experience within Software as a service (SaaS) environments – preferred
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
  • Experience building user interfaces for websites and/or web applications
  • Comfortable working with debugging tools like Firebug, Chrome Inspector, etc.
  • Ability to convert comprehensive layout and wireframes into working HTML pages
  • Strong understanding of PHP back-end development
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
  • Knowledge of cloud software suites such as G-Suite
  • Excellent communication skills; written and verbal along with active listening
  • Excellent problem-solving skills
  • Able to work in a team environment and collaborate with others

What We Offer

  • Competitive pay
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Craftable is looking to hire a Senior Software Engineer to join our team.

Responsibilities

  • Design & Implement API Specs
  • Monitor & Address API Performance & Security Issues
  • Build Tooling & Infra to support other API Engineers
  • Mentor fellow engineers

Requirements

  • 6+ years of experience in a related field
  • Proficiency in Java, API Design, and API Performance
  • Solid grasp of API Security and Scalability
  • Experience with GraphQL is a huge plus
  • Familiarity with Microservices

What We Offer

  • Competitive salary
  • Medical, vision, and dental insurance
  • Paid vacations
  • Great team working environment
  • Lots of opportunity to learn and grow your skills solving interesting and complex problems

**Willing to discuss remote work with the right candidate.

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Craftable is looking to hire a Senior Software Engineer to join our team!

Responsibilities

  • Monitor Data Access Performance
  • Propose Improvements to the Data Storage Layer
  • Design and Implement Migrations of Data Services
  • Optimize SQL Queries
  • Design architectures capable of analyzing high volumes of data and throughput
  • Mentor fellow engineers

Requirements

  • 6+ years of experience in a related field 
  • Expertise in SQL (Postgres, MySQL, Aurora, Redshift)
  • Expertise in a language of choice
  • Familiarity with GraphQL is a plus

What We Offer

  • Competitive salary
  • Medical, vision, and dental insurance
  • Paid vacations
  • Great team working environment
  • Lots of opportunity to learn and grow your skills solving interesting and complex problems

**Willing to discuss remote work with the right candidate.

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Craftable is looking to hire a Senior Software Engineer to join our team!

As a Systems & Integrations Software Engineer for POS, you’ll be trained in our state of the art software platform, both from a customer perspective and from a functionality/codebase perspective. You’ll be in charge of maintaining and creating POS Integrations with Point of Sales systems like Micros, Aloha, and Toast.

Requirements

  • Good understanding of service oriented architecture and API integrations
  • Good working knowledge of data structures and algorithms
  • Minimum 3 years of working with SQL
  • Expertise in Rust, Dart, Java or C++
  • Degree in Engineering, Computer Science, or related field is a plus!
  • Excellent proficiency in oral and written English
  • Comfort with working in a rapid pace with changing specifications
  • A love for technology
  • Good communication
  • Must be located in commuting distance to our office in Farmers Branch

What We Offer

  • Competitive salary
  • Medical, vision, and dental insurance
  • Paid vacations
  • Great team working environment
  • Lots of opportunity to learn and grow your skills solving interesting and complex problems

**Willing to discuss remote work with the right candidate.

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Human Resources

Have you ever dreamed of being a part of a Tech Startup? Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. 

The Talent Recruiter is responsible for sourcing, screening and recommending candidates for Craftable positions. This person must understand, model and represent Craftable. He or she will identify opportunities to build applicant pools, establish trust and partnerships with the manager, identify potential “fit” through effective interviewing and testing, effectively administer the interviewing and onboarding process, and ensure a positive new hire experience. Developing and executing recruitment plans and strategies are primary responsibilities to ensure hiring goals are met with the best possible talent. 

Responsibilities:

  • Consult with leaders, hiring managers and human resources team on position descriptions, requisition creation, compensation and sourcing strategies.
  • Research and recommend new sources for active and passive candidate recruiting
  • Continuously develop networks/partnerships to actively build a database/pipeline of candidates and the Craftable company brand. 
  • Recruit and perform talent acquisition activities such as resume & phone screens, candidate interviews, recommend final selection of applicants and close qualified candidates.
  • Arrange pre-employment testing, background & references screenings. Evaluation and input of our current vendors 
  • Place and update all job postings in various Medias including internet/intranet sites, colleges, social networks, community boards and staffing partners. 
  • Represent the company at recruiting events (i.e., college job fairs), providing company/job information and interviewing applicants. 
  • Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs. 
  • Communicate with managers and employees regularly to promote Craftable referral programs and internal opportunities. 
  • Create offer letters, maintain applicant tracking systems, recruiting reports and other staffing administration functions as needed. 
  • Conduct new employee onboarding, ensuring the process is engaging and that processes are followed and accurate. 
  • Respond timely to internal and external applicant situations, and applicant requests as required. 
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting efforts. 

Requirements:

  • Higher education (two- or for-year college degree) or equivalent work experience 
  • 2 years of Human Resources, talent acquisition and interviewing experience preferred 
  • Strong understanding of staffing principles, laws, and procedures 
  • Solid working knowledge of recruitment/employment programs 
  • Must possess excellent oral/written communication, marketing, presentation, interviewing and strong interpersonal skills 
  • Self-starter with excellent time management, multitasking and organizational skills 
  • Creative in brainstorming and proposing new ideas 
  • Proven ability to communicate and effectively “sell” an organization’s value proposition 

What We Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Marketing

**PLEASE INCLUDE: A link to your Portfolio // website // or another way to view your previous work**

** MUST HAVE previous writing experience in the Food/Bev, Hospitality Industry**

The Marketing Content Writer will be responsible for writing content for a variety of purposes including: Brand advertising, promoting our product/services, engaging with the community, and more!

Responsibilities

  • Create high-quality, engaging content that educates, informs, and converts our target audience within the Food & Beverage industry
  • Write blogs, case studies, social media posts, website copy, email newsletters, etc.
  • Manage multiple projects simultaneously and meet deadlines

Requirements

  • Bachelors in Business, Communications, Journalism, or related field
  • 2-5 years of experience in content marketing or writing for a B2B company
  • Experience in Technical writing – preferred
  • Knowledge of AP Style guidelines
  • Excellent communication skills; written, verbal, and interpersonal
  • Strong organizational and time-management skills
  • The ability to work independently and collaboratively in a team environment
  • Passion for writing and storytelling, preferably about technology

What We Offer

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Sales

As an Account Executive, Inbound Sales at Craftable you will be selling our restaurant management platform primarily in the US. This role is focused on developing warm prospects and conducting web demos of the Restaurant Management software, you will take full ownership of the sales cycle. This is a phone-based sales role where you’ll be surrounded by driven sales people who are super passionate about their job, competitive in nature, and who will stop at nothing to achieve, and often exceed their quotas.

Responsibilities

  • Maintain up-to-date knowledge of Craftable’s product features, integration partners, pricing plans and competitive landscape
  • Generate a pipeline of prospects and manage the sales stages including: developing leads passed along to from our BDR team qualifying, demoing, following up and closing
  • Apply sales methodology and educate potential clients during web demonstrations
  • Organize, prioritize and forecast sales pipeline within Salesforce to ensure monthly quotas and KPIs are met
  • Partner with our Customer Success team to onboard the customer and ensure that they are successful with our product

Requirements

  • 2+ Year(s) of full cycle sales experience from business development to closing deals
  • High energy, confident and comfortable with speaking to customers in person or over the phone
  • Passionate about sales, the restaurant industry and technology
  • Ability to manage, forecast revenue/deal pipeline and review conversion rates using a CRM software
  • Experience with discovery calls, deep prospecting and application of sales methodology
  • A track record of self-improvement, upward growth and top performance with KPIs or quotas
  • Completion of a University or College program

What We Offer

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Craftable is looking for quick-thinking, vibrant and naturally curious individuals to join our leading sales team as Business Development Representatives. In this role, you are responsible for prospecting and qualifying leads and opportunities for our Profit Management System, including warm and cold outreach via phone, email and text. You will also be responsible for keeping up-to-date with new restaurant and hospitality trends and developing your own book of business for Craftable.

Responsibilities

  • Generate leads and build relationships within the food & beverage industry (i.e. restaurants, bars, cafes, food trucks, etc.)
  • Contact and qualify prospects through cold calls, emails, and in person
  • Prioritize and organize the lead pipeline for maximum efficiency on a daily basis
  • Learn and leverage product features, partners, marketing and others to ensure goals are met
  • Stay up-to-date with the competitive environment especially in the restaurant industry
  • Ensure all sales activities are accurately recorded and tracked in Salesforce
  • Work as a team to deliver the best customer experience at all times

Requirements

  • 1+ years of experience in corporate sales
  • Exceptional verbal and written communication skills
  • Highly organized with ability to multitask, prioritize time while maintaining attention to detail
  • Passionate about sales, software, mobile and technology
  • Comfortable working in a fast-paced, dynamic environment
  • A track record of achievements or competition

What We Offer

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our database. Working closely with program management and marketing staff, as well as our Sales team, the administrator will identify, develop and deploy new business processes. This role is part technical project manager, part administrator, part Salesforce analyst.

Responsibilities:

  • Serve as primary system administrator for the Salesforce environment.
  • Focus the organization’s use of data for what best serves the mission.
  • Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
  • Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
  • Automate processes using Salesforce tools such as process builder, flow automation, validation rules.
  • Manage less complex Salesforce integrations – those not handled by a Salesforce Developer or Consultant/Partner.
  • Identify, install and maintain appropriate apps
  • Train new users and grow the Salesforce skill set across the organization.
  • Document customizations made in Salesforce.
  • Plan ahead for upgrades, seasonal releases and long term projects

Requirements:

  • High school diploma or equivalent – preferred
  • Salesforce Admin (ADM201 and ADM211) certified – a plus!! 
  • Strong Salesforce interest and ability to quickly master new technology.
  • Must have intermediate familiarity with Salesforce 
  • Some familiarity with Sales forecasting and financial analysis 
  • Experience with sales strategy execution, data analysis, and sales analytics 
  • Advanced excel knowledge working with large data-sets  
  • Excellent communication and organizational skills 

What We Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Responsibilities:

  • Report and provide insight to support the decision-making and strategic planning of the Sales and Marketing team 
  • Report and analyze revenues and revenue-related metrics to assist management in making sound decisions 
  • Serve as a key contact person for supervisors and senior management regarding sales and retention performance 
  • Analyze data and provide important visualization and dashboards that clearly communicates complex data in a simple for to non-technical audience 
  • Conduct sales training and mentor new and existing product support analysts on all sales-related procedures, and also consult with external experts when appropriate 
  • Responsible for accurate processing of commissions 
  • Oversee reporting and administration 
  • Serve as a subject matter expert and proffer professional advice on territory sizing and alignment  
  • Work together with sales team and leadership to implement sales plans 
  • Supervise client quarterly deliverables content 
  • Responsible for completing cyclical and quarterly due diligence reports 

Requirements:

  • High school diploma or equivalent – preferred
  • 1 + years of experience in a Sales Operation Role 
  • Must have intermediate familiarity with Salesforce 
  • Some familiarity with Sales forecasting and financial analysis 
  • Experience with sales strategy execution, data analysis, and sales analytics 
  • Advanced excel knowledge working with large data-sets  
  • Excellent communication and organizational skills 

What We Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Support & Success

We are looking for an entry to mid-level Customer Experience Specialist to join our Dallas team! This is an opportunity for a hard-working and problem-solving professional to grow in a fast-paced environment.

This is a Customer Experience position with primary functions that include, but are not limited to providing operational and technical support to customers by communicating across all channels, responding to inquiries and resolving issues, and ensuring satisfaction.

Responsibilities

  • Respond to customer inquiries and manage correspondence via phone, email, and chat
  • Develop a thorough understanding of our company’s products and services
  • Acknowledge customer issues and provide solutions and/or alternatives in a timely manner
  • Act as the technical liaison between internal support teams and the customers
  • Track and analyze customer encounters to identify errors, inconsistencies and possible areas of improvement
  • Determine the process for configuration, integration, and communication for new customers
  • Educate customers on how to use our software by delivering platform training as their needs evolve
  • Follow up with customers to ensure resolution and satisfaction
  • Meet or exceed personal/team metrics
  • Maintain a positive, empathetic and professional attitude toward all customers

Requirements

  • High School Diploma or equivalent is preferred
  • **Required 2+ years experience with Customer Support via inbound and outbound call, chat, and email
  • 1+ year experience with Software as a service; SaaS environment
  • Software Implementation and/or Project Coordination experience, a plus
  • Experience in the Hospitality Industry, a plus
  • Knowledge of Cloud Software Suites such as Zoho and G-Suite
  • Excellent communication skills; written and verbal along with active listening
  • Passion for the use of modern technology

What We Offer

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive Salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Craftable is looking to hire a Customer Success Manager to join our team!!

Responsibilities

  • Scheduling and leading new enterprise customer implementations
  • Establish a trusted/strategic advisor relationship with your customers
  • Working with your accounts to grow their usage and product adoption
  • Engage closely with key customer contacts
  • Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA Teams
  • Provide customized communication and training content for each customer during and after implementations
  • Identify expansion opportunities and partner with Sales to successfully seize these opportunities
  • Monitor and achieve group KPIs including but not limited to Renewal and Upsell percentages, as well as monthly active usage metrics

Requirements

  • Mastery in providing unquestionably amazing service to your accounts
  • Intrinsic drive for success
  • Top-Shelf problem solving skills
  • Strong presentation, meeting facilitation, organizational and written communication skills
  • 2-3 years experience in Customer Success, Account Management, Consulting, Solutions Engineering or related field
  • Exceptional communications skills
  • Experience in Hospitality industry a plus
  • Must be located in SF Bay Area or Dallas within commuting distance to our office

What We Offer

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

How to apply

Send your resume and cover letter to:

careers@craftable.com