Get ready to do something great

Silicon Valley tech meets hospitality

We are passionate about two things: hospitality and tech. At Craftable we create best-in-class technology for world-renowned bars and restaurants.

We are looking for techie food lovers who are ready to work hard and take their career to the next level. Our culture is fun and challenging; you’ll be encouraged to think creatively, problem solve, and take initiative.

If you think you could be the peanut butter to our jelly, check out the jobs listed below and apply now!

Our Offices

San Francisco

Dallas

New York

Current Openings

Have you ever dreamed of being a part of a Tech Startup? Working with some of the biggest names in the hospitality industry?

Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. Started as a Silicon Valley start-up, we have been rapidly growing and brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

What you will be doing:

  • Scheduling and leading new enterprise customer implementations
  • Establish a trusted/strategic advisor relationship with your customers
  • Working with your accounts to grow their usage and product adoption
  • Engage closely with key customer contacts
  • Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA Teams
  • Provide customized communication and training content for each customer during and after implementations
  • Identify expansion opportunities and partner with Sales to successfully seize these opportunities
  • Monitor and achieve group KPIs including but not limited to Renewal and Upsell percentages, as well as monthly active usage metrics

What you should bring to the table:

  • Mastery in providing unquestionably amazing service to your accounts
  • Intrinsic drive for success
  • Top-Shelf problem solving skills
  • Strong presentation, meeting facilitation, organizational and written communication skills
  • 2-3 years experience in Customer Success, Account Management, Consulting, Solutions Engineering or related field
  • Exceptional communications skills
  • Experience in Hospitality industry a plus
  • Must be located in SF Bay Area or Dallas within commuting distance to our office

 What we offer in return:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by sending us your resume to careers@craftable.com!

We are looking for an entry to mid-level Customer Experience Specialist to join our Dallas team! This is an opportunity for a hard-working and problem-solving professional to grow in a fast-paced environment.

This is a Customer Experience position with primary functions that include, but are not limited to providing operational and technical support to customers by communicating across all channels, responding to inquiries and resolving issues, and ensuring satisfaction.

Responsibilities:

  • Respond to customer inquiries and manage correspondence via phone, email, and chat
  • Develop a thorough understanding of our company’s products and services
  • Acknowledge customer issues and provide solutions and/or alternatives in a timely manner
  • Act as the technical liaison between internal support teams and the customers
  • Track and analyze customer encounters to identify errors, inconsistencies and possible areas of improvement
  • Determine the process for configuration, integration, and communication for new customers
  • Educate customers on how to use our software by delivering platform training as their needs evolve
  • Follow up with customers to ensure resolution and satisfaction
  • Meet or exceed personal/team metrics
  • Maintain a positive, empathetic and professional attitude toward all customers

Requirements:

  • High School Diploma or equivalent is preferred
  • 2+ years experience with Customer Support via inbound and outbound call, chat, and email
  • 1+ year experience with Software as a service; SaaS environment
  • Software Implementation and/or Project Coordination experience, a plus
  • Experience in the Hospitality Industry, a plus
  • Knowledge of Cloud Software Suites such as Zoho and G-Suite
  • Excellent communication skills; written and verbal along with active listening
  • Passion for the use of modern technology

Have you ever dreamed of being a part of a Tech Startup? Working with some of the biggest names in the hospitality industry?

Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. Started as a Silicon Valley start-up, we have been rapidly growing and brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

This role is a blend of Communication, Customer Service, and Coordination.

Communication – You will be called upon to deliver high-level communications to clients at all levels.
Customer Service – We are a customer-centric organization. You must embrace our department motto “Serve everyone consistently with mindful action and enthusiasm!”
Coordination – You will be updating project calendars for multiple people and groups, creating status updates, maintaining training calendars, and more.

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

What we need from you:

  • Craft and deliver executive communications
  • Scheduling appointments and managing client records
  • Communicate with other departments to obtain information and respond to clients requests
  • Escalate complaints to relevant departments
  • +1 years of experience promoting friendly, engaging, and effective customer interactions
  • Experience in the Hospitality industry, a plus
  • Strong calendar coordination for multiple people and groups (internal departments, customers, vendors)
  • Excellent communications skills; written and verbal
  • Highly detail-oriented and superb organizational skills
  • Calm under pressure
  • Intrinsic drive for success

What we offer in return:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by sending us your resume to careers@craftable.com!

How to apply

Send your resume and cover letter to:

careers@craftable.com