Silicon Valley tech meets hospitality

We are passionate about two things: hospitality and tech. At Craftable we create best-in-class technology for world-renowned bars and restaurants.

We are looking for techie food lovers who are ready to work hard and take their career to the next level. Our culture is fun and challenging; you’ll be encouraged to think creatively, problem solve, and take initiative.

If you think you could be the peanut butter to our jelly, check out the jobs listed below and apply now!

Our Offices

San Francisco

Dallas

New York

Current Openings

Have you ever dreamed of being a part of a Tech Startup? Working with some of the biggest names in the hospitality industry?

Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. Started as a Silicon Valley start-up, we have been rapidly growing and brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

Responsibilities:

  • Scheduling and leading new enterprise customer implementations
  • Establish a trusted/strategic advisor relationship with your customers
  • Working with your accounts to grow their usage and product adoption
  • Engage closely with key customer contacts
  • Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA Teams
  • Provide customized communication and training content for each customer during and after implementations
  • Identify expansion opportunities and partner with Sales to successfully seize these opportunities
  • Monitor and achieve group KPIs including but not limited to Renewal and Upsell percentages, as well as monthly active usage metrics

Requirements:

  • Mastery in providing unquestionably amazing service to your accounts
  • Intrinsic drive for success
  • Top-Shelf problem solving skills
  • Strong presentation, meeting facilitation, organizational and written communication skills
  • 2-3 years experience in Customer Success, Account Management, Consulting, Solutions Engineering or related field
  • Exceptional communications skills
  • Experience in Hospitality industry a plus
  • Must be located in SF Bay Area or Dallas within commuting distance to our office

 What we Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

We are looking for an entry to mid-level Customer Experience Specialist to join our Dallas team! This is an opportunity for a hard-working and problem-solving professional to grow in a fast-paced environment.

This is a Customer Experience position with primary functions that include, but are not limited to providing operational and technical support to customers by communicating across all channels, responding to inquiries and resolving issues, and ensuring satisfaction.

Responsibilities:

  • Respond to customer inquiries and manage correspondence via phone, email, and chat
  • Develop a thorough understanding of our company’s products and services
  • Acknowledge customer issues and provide solutions and/or alternatives in a timely manner
  • Act as the technical liaison between internal support teams and the customers
  • Track and analyze customer encounters to identify errors, inconsistencies and possible areas of improvement
  • Determine the process for configuration, integration, and communication for new customers
  • Educate customers on how to use our software by delivering platform training as their needs evolve
  • Follow up with customers to ensure resolution and satisfaction
  • Meet or exceed personal/team metrics
  • Maintain a positive, empathetic and professional attitude toward all customers

Requirements:

  • High School Diploma or equivalent is preferred
  • 2+ years experience with Customer Support via inbound and outbound call, chat, and email
  • 1+ year experience with Software as a service; SaaS environment
  • Software Implementation and/or Project Coordination experience, a plus
  • Experience in the Hospitality Industry, a plus
  • Knowledge of Cloud Software Suites such as Zoho and G-Suite
  • Excellent communication skills; written and verbal along with active listening
  • Passion for the use of modern technology

What we Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive Salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

**PLEASE INCLUDE: A link to your Portfolio // website // or another way to view your previous work**

We are looking for an experienced UI/UX Designer to join our Dallas Team! This is an opportunity for a self-motivated and hard-working professional to grow in a fast-paced environment. Our goal is to create a standard of excellence for how hospitality operators run their programs and we are actively looking for like-minded people who share our passion and love for restaurant tech. This is a UI/UX position with a focus on creating iPhone/Android Design and Web App Design.

Responsibilities:

  • Facilitate effective design collaboration between the design and engineering teams
  • Ensure the creation and implementation of customized experiences for users
  • Maintain a competitive edge against competitor products and industry trends
  • Understand product specifications and user psychology
  • Prototyping
  • Produce usability tests and utilize user journey analysis

Requirements:

  • 3-5 years of experience preferred working for both Web and Mobile platforms
  • Ability to work both independently and in a team environment
  • Strong organizational skills and attention to detail
  • Knowledge of Sketch
  • Comfortable in a rapid prototyping software environment (Balsamic, Adobe, UX pin, etc.)
  • SaaS / Enterprise app design a plus

What we Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive Salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

**PLEASE INCLUDE: A link to your Portfolio // website // or another way to view your previous work**

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

The Marketing Content Writer will be responsible for writing content for a variety of purposes including: Brand advertising, promoting our product/services, engaging with the community, and more!

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

Responsibilities:

  • Create high-quality, engaging content that educates, informs, and converts our target audience within the Food & Beverage industry
  • Write blogs, case studies, social media posts, website copy, email newsletters, etc.
  • Manage multiple projects simultaneously and meet deadlines

Requirements: 

  • Bachelors in Business, Communications, Journalism, or related field
  • 2-5 years of experience in content marketing or writing for a B2B company
  • Experience in Technical writing – preferred
  • Knowledge of AP Style guidelines
  • Excellent communication skills; written, verbal, and interpersonal
  • Strong organizational and time-management skills
  • The ability to work independently and collaboratively in a team environment
  • Passion for writing and storytelling, preferably about technology

What We Offer:

  • Medical, vision, dental insurance
  • Great team working environment
  • Lots of opportunities to learn and grow
  • Competitive pay

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Have you ever dreamed of being a part of a Tech Startup? Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We started in Silicon Valley and have brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

Responsibilities:

  • Handle sales proposals and ensure proper customer expectations
  • Address key subscription and billing management
  • Handles the setup required for subscriptions, update/amend subscriptions
  • Creates & Updates subscription access, platforms, etc.
  • Manages CRM Data
  • Increases sales productivity by simplifying processes and implementing solutions
  • Provide sales team with sales ops reporting/forecasting and ensure customer billing
  • Track long-term sales data
  • Make sure potential clients are moving through the sales funnel smoothly
  • Monitor and assist with customer retention
  • Monitor the overall performance of sales to ensure seamless operations through quick processing of transactions
  • Communicate regularly with sales reps to convey information in achieving set objectives

Requirements:

  • High school diploma or equivalent – preferred
  • Bachelor’s degree in Business Administration, Finance, Marketing or related discipline – a plus
  • 1+ year experience within Software as a service (SaaS) environments – preferred
  • Experience in the hospitality industry a plus
  • Experience in general customer service a plus
  • Knowledge of cloud software suites such as G-Suite
  • Excellent communication skills; written and verbal along with active listening
  • Excellent problem-solving skills
  • Excel in basic mathematics
  • Proficient in organizing sales operations to ensure smooth performance
  • Well versed in coordinating a team of salespersons to achieve set sales objectives

What we Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

As an Account Executive, Inbound Sales at Craftable you will be selling our restaurant management platform primarily in the US. This role is focused on developing warm prospects and conducting web demos of the Restaurant Management software, you will take full ownership of the sales cycle. This is a phone-based sales role where you’ll be surrounded by driven sales people who are super passionate about their job, competitive in nature, and who will stop at nothing to achieve, and often exceed their quotas.

Responsibilities:

  • Maintain up-to-date knowledge of Craftable’s product features, integration partners, pricing plans and competitive landscape
  • Generate a pipeline of prospects and manage the sales stages including: developing leads passed along to from our BDR team qualifying, demoing, following up and closing
  • Apply sales methodology and educate potential clients during web demonstrations
  • Organize, prioritize and forecast sales pipeline within Salesforce to ensure monthly quotas and KPIs are met
  • Partner with our Customer Success team to onboard the customer and ensure that they are successful with our product

Requirements:

  • 2+ Year(s) of full cycle sales experience from business development to closing deals
  • High energy, confident and comfortable with speaking to customers in person or over the phone
  • Passionate about sales, the restaurant industry and technology
  • Ability to manage, forecast revenue/deal pipeline and review conversion rates using a CRM software
  • Experience with discovery calls, deep prospecting and application of sales methodology
  • A track record of self-improvement, upward growth and top performance with KPIs or quotas
  • Completion of a University or College program

What we Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Craftable is looking for quick-thinking, vibrant and naturally curious individuals to join our leading sales team as Business Development Representatives. In this role, you are responsible for prospecting and qualifying leads and opportunities for our Profit Management System, including warm and cold outreach via phone, email and text. You will also be responsible for keeping up-to-date with new restaurant and hospitality trends and developing your own book of business for Craftable.

Responsibilities:

  • Generate leads and build relationships within the food & beverage industry (i.e. restaurants, bars, cafes, food trucks, etc.)
  • Contact and qualify prospects through cold calls, emails, and in person
  • Prioritize and organize the lead pipeline for maximum efficiency on a daily basis
  • Learn and leverage product features, partners, marketing and others to ensure goals are met
  • Stay up-to-date with the competitive environment especially in the restaurant industry
  • Ensure all sales activities are accurately recorded and tracked in Salesforce
  • Work as a team to deliver the best customer experience at all times

Requirements:

  • 1+ years of experience in corporate sales
  • Exceptional verbal and written communication skills
  • Highly organized with ability to multitask, prioritize time while maintaining attention to detail
  • Passionate about sales, software, mobile and technology
  • Comfortable working in a fast-paced, dynamic environment
  • A track record of achievements or competition

What we Offer:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

How to apply

Send your resume and cover letter to:

careers@craftable.com