Silicon Valley tech meets hospitality

We are passionate about two things: hospitality and tech. At Craftable we create best-in-class technology for world-renowned bars and restaurants.

We are looking for techie food lovers who are ready to work hard and take their career to the next level. Our culture is fun and challenging; you’ll be encouraged to think creatively, problem solve, and take initiative.

If you think you could be the peanut butter to our jelly, check out the jobs listed below and apply now!

Our Offices

San Francisco

Dallas

New York

Current Openings

Human Resources

Your Day as Craftable’s Talent Recruiter

You will be responsible for sourcing, screening and recommending candidates for Craftable positions. You must understand, model and represent Craftable. You will identify opportunities to build applicant pools, establish trust and partnerships with the manager, identify potential “fit” through effective interviewing and testing, effectively administer the interviewing and onboarding process, and ensure a positive new hire experience. 

You will work and consult with leaders, hiring managers and our human resources team on position descriptions, requisition creation, compensation and sourcing strategies. Developing and executing recruitment plans and strategies are primary responsibilities to ensure hiring goals are met with the best possible talent. 

Your Role in Action 

  • Continuously develop networks/partnerships to actively build a database/pipeline of candidates and the Craftable company brand. 
  • Recruit and perform talent acquisition activities such as resume & phone screens, candidate interviews, recommend final selection of applicants and close qualified candidates.
  • Arrange pre-employment testing, background & references screenings. Evaluation and input of our current vendors 
  • Place and update all job postings in various Medias including internet/intranet sites, colleges, social networks, community boards and staffing partners. 
  • Represent the company at recruiting events (i.e., college job fairs), providing company/job information and interviewing applicants. 
  • Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs. 
  • Communicate with managers and employees regularly to promote Craftable referral programs and internal opportunities. 
  • Create offer letters, maintain applicant tracking systems, recruiting reports and other staffing administration functions as needed. 
  • Conduct new employee onboarding, ensuring the process is engaging and that processes are followed and accurate. 
  • Respond timely to internal and external applicant situations, and applicant requests as required. 
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting efforts. 

What You Bring to the Table

  • Higher education (two- or for-year college degree) or equivalent work experience 
  • 2 years of Human Resources, talent acquisition and interviewing experience preferred 
  • Strong understanding of staffing principles, laws, and procedures 
  • Solid working knowledge of recruitment/employment programs 
  • Must possess excellent oral/written communication, marketing, presentation, interviewing and strong interpersonal skills 
  • Self-starter with excellent time management, multitasking and organizational skills 
  • Creative in brainstorming and proposing new ideas 
  • Proven ability to communicate and effectively “sell” and organization’s value proposition 

Your Benefits

$72,000 – $88,000 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Marketing

**PLEASE INCLUDE: A link to your Portfolio // website // or another way to view your previous work**

** MUST HAVE previous writing experience in the Food/Bev, Hospitality Industry**

Your Day as Craftable’s Content Writer

You will be responsible for creating high-quality, engaging content that educates, informs, and converts our target audience within the food and beverage industry. You will work with our Director of Marketing, Social Media Manager, Digital Marketing Associate, Partnerships and Sales team on a daily basis to grow and expand Craftable’s content in an exciting, entertaining way. 

Your Role in Action  

  • Write blogs, case studies, social media posts, website copy, email newsletters, etc.
  • Manage multiple projects simultaneously and meet deadlines

What You Bring to the Table

  • Bachelor’s in Business, Communications, Journalism, or related field
  • 2 – 5 years of experience in content marketing or writing for a B2B company
  • Experience in Technical Writing, preferred
  • Knowledge of AP style guidelines
  • Excellent communication skills; written, verbal, and interpersonal
  • Strong organizational and time-management skills
  • The ability to work independently and collaboratively in a team environment
  • Passion for writing and storytelling, preferably about technology

Your Benefits

$45,000 – $55,000 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

**PLEASE INCLUDE: A link to your Portfolio // website // or another way to view your previous work**

**Previous experience in the Food/Bev, Hospitality Industry is a PLUS!**

Your Day as Craftable’s Brand Manager

You will be responsible for leading the evolution of our brand strategy, brand awareness, and marketing positioning. You’ll work across all levels and departments of our organization to find what makes us unique and communicate it to others! Your team will consist of our Director of Marketing, our Social Media Manager, and our Digital Marketing Associate.

Your Role in Action  

  • Drive the development and execution of brand strategy and brand foundational work 
  • Lead our Brand Marketing team, including strategy development with Head of Brand, Content, and Comms, brand campaign and program development and building out the team 
  • Hire, develop, and lead a global team of world-class marketers to help us bring Craftable to people everywhere 
  • Stay current on on market trends and competitive activity 
  • Establish and maintain brand budgets 
  • Define and manage the brand communication strategy using a variety of media 
  • Own the development and messaging of the brand narrative 

What You Bring to the Table

  • Bachelor’s degree in Marketing, Business, or related field is a plus 
  • 3-5 years of experience in brand management, brand marketing, or marketing management 
  • Experience managing a brand across multiple markets 
  • Solid experience in marketing in a B2B setting 
  • Hospitality experience is a plus, but not required 
  • Passion for managing people, agencies and contractors; developing talent and building a resilient team culture

Your Benefits

$80,000 – $90,000 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Sales

Your Day as a Craftable Account Executive – Hybrid Sales (Inbound and Outbound)

You will be selling our restaurant management platform primarily in the US. This role is focused on developing warm prospects and conducting web demos of the Profit Management software, you will take full ownership of the sales cycle and have training across different sales departments to understand our sales funnel from top to bottom. Your role is primarily phone-based with the option to travel 25% of the time, where you’ll be surrounded by driven sales people who are super passionate about their job, competitive in nature, and who will stop at nothing to achieve, and often exceed their quotas.

Your Role in Action  

  • Maintain up-to-date knowledge of Craftable’s product features, integration partners, pricing plans and competitive landscape
  • Generate a pipeline of prospects and manage the sales stages including: developing leads passed along to from our BDR team qualifying, demoing, following up and closing
  • Apply sales methodology and educate potential clients during web demonstrations
  • Organize, prioritize and forecast sales pipeline within Salesforce to ensure monthly quotas and KPIs are met
  • Partner with our Customer Success team to onboard the customer and ensure that they are successful with our product

What You Bring to the Table

  • 2+ Year(s) of full cycle sales experience from business development to closing deals
  • High energy, confident and comfortable with speaking to customers in person or over the phone
  • Passionate about sales, the restaurant industry and technology
  • Ability to manage, forecast revenue/deal pipeline and review conversion rates using a CRM software
  • Experience with discovery calls, deep prospecting and application of sales methodology
  • A track record of self-improvement, upward growth and top performance with KPIs or quotas
  • Completion of a University or College program

Your Benefits

$40,000 – $60,000 / year + OTE

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Business Development Representative

You are responsible for prospecting and qualifying leads and opportunities for our Profit Management System, including warm and cold outreach via phone, email and text. You will also be responsible for keeping up-to-date with new restaurant and hospitality trends and developing your own book of business for Craftable (i.e. restaurants, bars, cafes, food trucks, etc.)

Your Role in Action  

  • Contact and qualify prospects through cold calls, emails, and in person
  • Prioritize and organize the lead pipeline for maximum efficiency on a daily basis
  • Learn and leverage product features, partners, marketing and others to ensure goals are met
  • Stay up-to-date with the competitive environment especially in the restaurant industry
  • Ensure all sales activities are accurately recorded and tracked in Salesforce
  • Work as a team to deliver the best customer experience at all times

What You Bring to the Table

  • 1+ years of experience in corporate sales
  • Exceptional verbal and written communication skills
  • Highly organized with ability to multitask, prioritize time while maintaining attention to detail
  • Passionate about sales, software, mobile and technology
  • Comfortable working in a fast-paced, dynamic environment
  • A track record of achievements or competition

Your Benefits

$40,000 – $60,000 / year + OTE

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Support & Success

Your Day as a Craftable Technical Support Representative

You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, supporting customers via chat, phone call, email, submitting help tickets to address potential system issues. You will work closely with our Support Team Leads, our Customer Success team, and our engineering team to respond to customer inquiries and develop a thorough understanding of our company’s technical platforms. 

Your Role in Action 

  • Acknowledge customer issues to provide solutions and/or alternatives in a timely manner
  • Act as the technical liaison between internal teams and customers
  • Track and analyze customer encounters to identify errors, inconsistencies and possible areas of improvement
  • Educate customers on how to use our software by delivering platform training as their needs evolve
  • Follow up with customers to ensure resolution and satisfaction
  • Meet or exceed personal/team metrics
  • Maintain a positive, empathetic and professional attitude toward all customers

What You Bring to the Table

  • High school diploma or equivalent is preferred
  • 2+ years experience with Customer Support via inbound and outbound call, chat, and email
  • 1+ year experience within Software as a service (SaaS) environments
  • Software implementation and/or project coordination experience a plus
  • Experience in the hospitality industry a plus
  • Knowledge of cloud software suites such as G-Suite
  • Excellent communication skills; written and verbal along with active listening
  • Passion for the use of modern technology

Your Benefits

$45,000 – $55,000 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Support Team Lead

You will be responsible for overseeing the performance of our technical support team, ensuring efficiency and customer satisfaction. You will assess the performance of the workforce, as well as resolving complex issues, identifying customer needs, and training new team members. As a support lead, you will perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions. 

Your Role in Action  

  • Perform weekly 1x1s with support team members 
  • Communicate and adhere to new procedures, policies and goals of the company 
  • Monitor queues and assist with daily goals and conducting quality control to reduce errors to improve procedures 
  • Establish, recommend and implement policies to ensure quality, timely and efficient design of customer oriented services
  • Work effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. 
  • Audit customer accounts to ensure accuracy of information. Handling escalated issues from customers

What You Bring to the Table

  • Bachelor Degree or College Diploma in a relevant field is a plus! 
  • Previous experience in a leadership or management role, preferably in software technology
  • Previous SaaS experience is a plus! 
  • Excellent communication skills with a strong customer focus
  • Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels 
  • Dynamic, energetic, motivated, positive outlook 
  • Previous experience using a ticketing system or other ticketing software

Your Benefits

$67,500 – $82,500 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable’s Technical Writer

  • Develop documentation for any and all parts of the Craftable platform’s modules, rules of engagement, and integrations capabilities, among many other things.
  • Flexibly alternate between content creation and editing tasks for a variety of technical content assets
  • Author content according to a style guide and identify necessary style guide updates and improvements
  • Manage a weekly work queue of documentation requests
  • Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them
  • Constantly advocate for improvements to the developer experience and documentation quality standards
  • Appropriately identify issues needing escalation
  • Able to act in an advisory capacity to teams creating draft source documentation

What You Bring to the Table

  • A minimum of three years in a technical writing role, producing public-facing content for a developer audience
  • Ability to thrive in a fast-paced, ever-changing environment
  • Strong organizational skills with the ability to balance competing priorities
  • Strong time management skills to maximize focused writing and editing throughput
  • Excellent skills in grammar, technical writing, editing and adhering to style standards
  • Excellent communication skills with the ability to organize and document information in a clear and concise manner to a variety of audiences
  • Experience working in an Agile environment
  • Experience working directly with engineers and subject matter experts · Experience managing a work queue in an issue tracking system (Jira, Github, etc.)
  • Able to work in a team environment and collaborate with others 

Your Skills Are Above and Beyond 

  • 5 years in a technical writing role on a highly technical subject matter
  • Experience deriving actionable content plans from social media engagement and responses
  • Experience maintaining a style guide
  • A working knowledge of a programming language
  • Experience with Git, GitHub, authoring tools, repository management and source control system

Your Benefits

$70,000 – $80,000 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Customer Success Manager

You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, performing account management, integrations and training. You will work collaboratively with our Customer Success team to continue building informational documents and internal training materials. 

Your Role in Action  

  • Scheduling and leading new enterprise customer implementations
  • Establish a trusted/strategic advisor relationship with your customers
  • Working with your accounts to grow their usage and product adoption
  • Engage closely with key customer contacts
  • Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA teams
  • Provide customized communication and training content for each customer during and after implementations
  • Identify expansion opportunities and partner with Sales to successfully seize these opportunities
  • Monitor and achieve group KPIs and metrics

What You Bring to the Table

  • Mastery in providing unquestionably amazing service to your accounts
  • Intrinsic drive for success
  • Top-shelf problem solving skills
  • Strong presentation, meeting facilitation, organizational and written communication skills
  • 2-3 years experience in customer success, account management, consulting, solutions engineering or related field
  • Exceptional communications skills
  • Experience in hospitality industry a plus
  • Must be located in SF Bay Area or Dallas within commuting distance to our office

Your Benefits

$75,000 – $80,000 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Customer Coordinator 

You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, performing account management, basic onboarding, handling external communications, and building/maintaining our Knowledge Base. You will work collaboratively with our Customer Success team and our Technical Support team to continue building informational documents and internal training materials. 

Your Role in Action  

  • Assist with simple onboarding 
  • Provide help in our Technical Support team when understaffed 
  • Responsible for proactive reach out to our customers post onboarding
  • Responsible for helping us to continue to build out our knowledge base 

What You Bring to the Table

  • Intrinsic drive for success
  • Top-shelf problem solving skills
  • Strong presentation, meeting facilitation, organizational and written communication skills
  • Exceptional communications skills
  • Experience in hospitality industry a plus
  • Must be located in Dallas or within commuting distance to our office

Your Benefits

$45,000 – $55,000 / year

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

How to apply

Send your resume and cover letter to:

careers@craftable.com