This is a Digital Marketing position with a focus on creating visually stunning sales and marketing materials. 

The candidate will work directly with the Director of Marketing and must be proficient in Adobe Creative Suite (80% digital, 20% print) and have experience working in marketing at a B2B company.

Your Role in Action

• Create digital marketing assets for website, email communications, social media and advertisements to educate, inform and convert our target audience
• Work closely with Director of Marketing and copywriter to create visual sales and marketing materials
• Develop collateral forms and designs including blog posts, webinars, case studies, infographics, reports, power points and other forms
• Incorporate blurbs and CTAs into advertisements and print materials
• Assist with Google Analytics and Google Ads

What You Bring to the Table

• Proven work experience in Marketing at a B2B company; Portfolio required
• Bachelor’s in Graphic Design, Marketing Communications, or equivalent work experience
• Certified in Google Analytics and/or Google Ads, preferred
• Proficient in Adobe Creative Suite (Photoshop, InDesign, Illustrator)
• Experience with Microsoft Office; PowerPoint, Word, etc.
• Experience with WordPress (preferred not mandatory, must be comfortable with working on web pages in WordPress)
• Knowledge of email marketing platforms such as MailChimp or similar
• General knowledge of design formats and standards (digital & print)
• Excellent communication skills; written and verbal
• Strong organizational skills and attention to detail

Your Benefits

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Account Executive

You will be selling our restaurant management platform primarily in the US. This role is focused on developing warm prospects and conducting web demos of the Profit Management software, you will take full ownership of the sales cycle and have training across different sales departments to understand our sales funnel from top to bottom. Your role is primarily phone-based with the option to travel 25% of the time, where you’ll be surrounded by driven sales people who are super passionate about their job, competitive in nature, and who will stop at nothing to achieve, and often exceed their quotas.

Your Role in Action

• Maintain up-to-date knowledge of Craftable’s product features, integration partners, pricing plans and competitive landscape
• Generate a pipeline of prospects and manage the sales stages including: developing leads passed along to from our BDR team qualifying, demoing, following up and closing
• Apply sales methodology and educate potential clients during web demonstrations
• Organize, prioritize and forecast sales pipeline within Salesforce to ensure monthly quotas and KPIs are met
• Partner with our Customer Success team to onboard the customer and ensure that they are successful with our product

What You Bring to the Table 

• 2+ Year(s) of full cycle sales experience from business development to closing deals
• High energy, confident and comfortable with speaking to customers in person or over the phone
• Passionate about sales, the restaurant industry and technology
• Ability to manage, forecast revenue/deal pipeline and review conversion rates using a CRM software
• Experience with discovery calls, deep prospecting and application of sales methodology
• A track record of self-improvement, upward growth and top performance with KPIs or quotas
• Completion of a University or College program

Your Benefits

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Your Benefits

$40,000 – $60,000 / year + OTE

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Business Development Representative

You are responsible for prospecting and qualifying leads and opportunities for our Profit Management System, including warm and cold outreach via phone, email and text. You will also be responsible for keeping up-to-date with new restaurant and hospitality trends and developing your own book of business for Craftable (i.e. restaurants, bars, cafes, food trucks, etc.)

Your Role in Action  

• Contact and qualify prospects through cold calls, emails, and in person
• Prioritize and organize the lead pipeline for maximum efficiency on a daily basis
• Learn and leverage product features, partners, marketing and others to ensure goals are met
• Stay up-to-date with the competitive environment especially in the restaurant industry
• Ensure all sales activities are accurately recorded and tracked in Salesforce
• Work as a team to deliver the best customer experience at all times

What You Bring to the Table

• 1+ years of experience in corporate sales
• Exceptional verbal and written communication skills
• Highly organized with ability to multitask, prioritize time while maintaining attention to detail
• Passionate about sales, software, mobile and technology
• Comfortable working in a fast-paced, dynamic environment
• A track record of achievements or competition

Your Benefits

$40,000 – $60,000 / year + OTE

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable’s Technical Writer

• Develop documentation for any and all parts of the Craftable platform’s modules, rules of engagement, and integrations capabilities, among many other things.
• Flexibly alternate between content creation and editing tasks for a variety of technical content assets
• Author content according to a style guide and identify necessary style guide updates and improvements
• Manage a weekly work queue of documentation requests
• Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them
• Constantly advocate for improvements to the developer experience and documentation quality standards
• Appropriately identify issues needing escalation
• Able to act in an advisory capacity to teams creating draft source documentation

What You Bring to the Table

• A minimum of three years in a technical writing role, producing public-facing content for a developer audience
• Ability to thrive in a fast-paced, ever-changing environment
• Strong organizational skills with the ability to balance competing priorities
• Strong time management skills to maximize focused writing and editing throughput
• Excellent skills in grammar, technical writing, editing and adhering to style standards
• Excellent communication skills with the ability to organize and document information in a clear and concise manner to a variety of audiences
• Experience working in an Agile environment
• Experience working directly with engineers and subject matter experts · Experience managing a work queue in an issue tracking system (Jira, Github, etc.)
• Able to work in a team environment and collaborate with others 

Your Skills Are Above and Beyond 

• 5 years in a technical writing role on a highly technical subject matter
• Experience deriving actionable content plans from social media engagement and responses
• Experience maintaining a style guide
• A working knowledge of a programming language
• Experience with Git, GitHub, authoring tools, repository management and source control system

Your Benefits

$70,000 – $80,000 / year

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Customer Success Manager

You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, performing account management, integrations and training. You will work collaboratively with our Customer Success team to continue building informational documents and internal training materials. 

Your Role in Action  

• Scheduling and leading new enterprise customer implementations
• Establish a trusted/strategic advisor relationship with your customers
• Working with your accounts to grow their usage and product adoption
• Engage closely with key customer contacts
• Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA teams
• Provide customized communication and training content for each customer during and after implementations
• Identify expansion opportunities and partner with Sales to successfully seize these opportunities
• Monitor and achieve group KPIs and metrics

What You Bring to the Table

• Mastery in providing unquestionably amazing service to your accounts
• Intrinsic drive for success
• Top-shelf problem solving skills
• Strong presentation, meeting facilitation, organizational and written communication skills
• 2-3 years experience in customer success, account management, consulting, solutions engineering or related field
• Exceptional communications skills
• Experience in hospitality industry a plus
• Must be located in SF Bay Area or Dallas within commuting distance to our office

Your Benefits

$75,000 – $80,000 / year

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

Your Day as a Craftable Technical Support Representative

You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, supporting customers via chat, phone call, email, submitting help tickets to address potential system issues. You will work closely with our Support Team Leads, our Customer Success team, and our engineering team to respond to customer inquiries and develop a thorough understanding of our company’s technical platforms. 

Your Role in Action 

• Acknowledge customer issues to provide solutions and/or alternatives in a timely manner
• Act as the technical liaison between internal teams and customers
• Track and analyze customer encounters to identify errors, inconsistencies and possible areas of improvement
• Educate customers on how to use our software by delivering platform training as their needs evolve
• Follow up with customers to ensure resolution and satisfaction
• Meet or exceed personal/team metrics
• Maintain a positive, empathetic and professional attitude toward all customers

What You Bring to the Table

• High school diploma or equivalent is preferred
• 2+ years experience with Customer Support via inbound and outbound call, chat, and email
• 1+ year experience within Software as a service (SaaS) environments
• Software implementation and/or project coordination experience a plus
• Experience in the hospitality industry a plus
• Knowledge of cloud software suites such as G-Suite
• Excellent communication skills; written and verbal along with active listening
• Passion for the use of modern technology

Your Benefits

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Your Benefits

$50,000 – $55,000 / year

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

• Discuss feature specs until they are solid
• Improve the architecture of the system
• Build new features (front end + backend + db)
• Work with Quality Assurance to guarantee the highest code quality

• Familiarity working with Spring Framework / Spring Boot and knowledge of the Spring ecosystem including core framework modules like Spring Security, Spring Data JPA, and others
• Expertise in C/C++
• Expertise in Java
• Excellent proficiency in oral and written English
• Good communication
• Comfort working at a rapid pace with changing specifications
• A love for technology

Your Benefits

$60,000 / year | Dependent upon experience

• Medical, vision, dental insurance
• Unlimited PTO
• Competitive salary
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!

• Develop test procedures for Web and Mobile (iOS and Android) applications relating to customer product solutions
• Design and execute test cases for feature, performance, and regression testing
• Implement testing goals and strategies
• Work closely with development team and product manager to ensure the quality of a product
• Create and manage detailed bug reports
• Collect logs using ADB and terminal commands
• Write SQL queries

• Bachelor’s or equivalent is preferred
• Experience with ADB commands; SQL, HTML, CSS
• Knowledge of the SQA methodology and SDLC
• Passion for testing and quality
• Ability to multi-task and work in a collaborative team environment
• Attention to details, analytical mind

Your Benefits

$60,000 – $80,000 / year

• Medical, vision, dental insurance
• Unlimited PTO
• Vibrant company culture with frequent team building events
• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now at careers@craftable.com!