Overview

Morrissey Hospitality manages a portfolio of hotels, restaurants, and event venues—each with its own vendors, workflows, and financial processes. As the portfolio expanded, their back office strained under the weight of manual invoice processing, inconsistent coding, and slow month-end reporting. AP teams were bogged down. Managers coded invoices differently. Finance couldn’t trust historicals for budgeting.

By moving to Craftable for invoice and inventory management, Morrissey standardized spend across properties, dramatically reduced manual entry, and accelerated month-end close.

The Challenge: Too Much Manual Work, No Coding Consistency, and a Sluggish Close

Before Craftable, AP was dealing with a fragmented, labor-heavy workflow:

• • Invoices synced into the accounting system without images, forcing AP to attach each one manually.
    
  • Property managers hand-coded invoices using different accounts for the same items—from garbage bags to linen services.
    
  • AP, overwhelmed, often relied on handwritten notes and pushed invoices through without validation.
    
  • The AP inbox routinely hit ~800 unread emails, mixing invoices with urgent property questions.
    
    

“Our policy is that every invoice in the accounting system must have backup imaging. Our old process synced only the data, so AP had to manually attach every image. It was very time consuming.”

The impact was felt everywhere:

• • 50% of invoices in 2022 were manually keyed by AP.
    
    
  • Coding varied across properties—and sometimes even invoice to invoice.
    
    
  • Month-end reviews dragged because teams didn’t trust the expense buckets.
    
    
  • Budgeting was harder without consistent historical data.
    

“Sometimes there wasn’t even consistency within a single property. One manager would code it one way, the next invoice a different way. There was just no uniformity.”

Why Craftable: Automation with Discipline

Morrissey needed:

• • Automated invoice capture and processing
    
    
  • Image attachments included—no manual uploading
    
    
  • Consistent coding across properties, vendors, and categories
    
    
  • A single source of truth for operators and finance
    
    

Craftable delivered exactly that.

Invoices now flow directly from vendors and properties into Craftable. The platform reads, codes, categorizes, and syncs them—with images and notes—into the accounting system. Managers review instead of hand-coding.

“The more we can have everything flowing through Craftable, the better. Managers are really just reviewing what the system did rather than trying to figure out where everything should go.”

The Solution: From Hand-Coded to System-Coded

Today, Craftable standardizes invoice and expense handling across Morrissey’s restaurants, hotels, and event spaces:

• • Centralized item and category mapping ensures the same product always hits the right account.
    
    
  • Complex, multi-line invoices—linen vendors with 100+ lines, for example—are automatically broken out into correct categories.
    
    
  • Notes entered in Craftable carry all the way into accounting, improving clarity for prepaid items and recurring allocations.
    
    

“Craftable breaks everything out for you the same way every time. That consistency is the best thing for us.”

They’re also routing credit card expenses through Craftable—keeping accounting treatment intact while applying the same automated rigor to more of their spend.

The Impact

1. Manual AP Entries Down from 50% → ~7%

By tracking manual vs. system-driven invoices over time, the shift was unmistakable.

“In 2022, 50% of our invoices company-wide were manual entries by AP. We’re down to about 7% now.”

The remaining 6–7% is due to:

• • Expense reports mid-transition to Craftable
    
  • A few invoice types (e.g., some insurance)
    
  • Entities that won’t adopt Craftable (e.g., certain real estate holdings)
    
    

Their long-term goal: drive manual entry as close to zero as possible.

2. ~60% Less Time per Invoice

Craftable reduced time per invoice by roughly 60%.

“On a per-invoice basis, the time is probably cut by 60% from what our previous process was.”

Internally, the math looks like this:

• • ~2 minutes saved per invoice
    
  • ~19,000 invoices annually
    
  • ~38,000 minutes saved per year
    
  • Roughly 12 hours a week shifted off manual entry and file attachments
    
    

AP can finally focus on higher-value work—and their inbox is manageable again.

“Previously, AP would sync invoices, then have to click into each one and attach the image. Now they’re basically reviewing the bill and syncing—then they’re done.”

3. Month-End Close ~3 Days Faster

With cleaner coding and images attached automatically, month-end no longer stalls.

“We’re probably putting finals out at least three days quicker now.”

Why:

• • Managers trust that expenses are in the right accounts
    
  • Reviews focus on what’s missing, not on reclassifying
    
  • Less back-and-forth between AP, managers, and accountants
    
    

“Their review used to take so long because they weren’t comfortable that expenses were in the right place. Now they’re confident in the buckets.”

4. Better Budgeting and Confidence in the Numbers

Standardized coding immediately strengthened financial planning.

“If you don’t have confidence in past history, it affects what you’re doing going forward. We have confidence in it now.”

With consistent data:

• • Historical trends are reliable
    
  • Cross-property comparisons are more accurate
    
  • Finance and operations speak from the same numbers
  • Centrally manage over 1600 vendors across all properties
    
    

5. A Better Experience for Property Teams

For managers, the shift is tangible:

• • No more hand-coding invoices
    
  • No need to create POs solely for invoice entry
    
  • Most spend is viewable directly in Craftable

“Now that we have so much more in Craftable, the reporting managers look at is much more robust. They know what they’re seeing matches accounting, except for a few edge cases.”

Looking Ahead

Morrissey continues to refine their Craftable setup—consolidating categories, improving reporting structures, and expanding coverage into more spend types, including credit card expenses.

“I take pride in our Craftable setup, and we’re still improving it.”

Craftable is now a foundational part of how Morrissey runs finance across all their properties.

“The consistency by having everything flow through Craftable has been the best thing for us. It gives us confidence in our history and helps us make better decisions going forward.”